Recently a client asked if any one situation stood out in my hospitality career. Hmm, that’s a loaded question.
There was the groom who begged for a make-up miracle to conceal his black eye. Pimps don’t care if it’s your wedding day – any man who slinks out between nuptials and reception to bang a hooker and refuses to pay, deserves more than a black eye.
Standing between drunks and free flowing alcohol is a barrel of laughs – “I thought they gassed all the Jews” stands out as one way to guarantee a call to security is handled promptly.
Being hired to manage a “birthday party”, arrive to find a Bris, explain politely we could have provided a loaf of bread to “break” had they bothered to ask, negotiate compromise with the Rabbi (technically ceremonial “breaking” of sliced bread for the spinach dip fulfills ritual requirements, right? ) Post party clean-up – realize the coffee cup in my hand contains blood soaked gauze and foreskin.
Applying red nail polish to a bowl of raw chicken feet (Metallica dressing room), assuring Neil Diamond I would fire any staff who made eye contact with him. Asked to deliver a bottle of Jack Daniels (won’t say whose dressing room) moments after they trotted in a sheep on a leash. Jack in hand, walked in on rock star performing a sex act with said sheep. Brushing lint off Elton John’s jacket. Giving Robert Plant a stern piece of my mind for ignoring tour protocol regarding production company approval of any additional expenses. His “sorry ma’am” still rings in my ears.
Joe Cocker wearing nothing but boxer shorts, mesmerized by imperfections of his vulnerable shell, I set dinner on a table. He strikes up a conversation, for 30 effortless minutes we discuss the cosmos. Myself, Tina Turner, Bonnie Raitt and Sarah McLachlan post show in a dark, empty arena – four ladies talking until the wee hours of morning. B.B. King holding court after his show, not a “meet and greet”, nothing formal, seems he just felt like hanging around. An hour passes, another, it’s after 1 am when he calls me over – “Darlin, I could really use some BBQ chips”. He takes my hand, presses something into the palm and holds on for a peculiarly long time. He lets go, I open my hand to find a 14K gold pendant commemorating B.B. King’s final tour.
Menstrual calamities – cutting out red stained section of hysterical brides’ wedding dress, fashioning faux lace from white tissue paper, hand stitching in place with 10 minutes to spare before she walked down the aisle. Young Asian women with limited English, “help” drew my attention to blood running down both legs from crotch length spandex to 4 inch stilettos. Couldn’t find a feminine product but offered a jug of warm water and 2 clean bar rags. “You clean” she replied. “Wash your own legs” is universal in any language, she shrugged as I led her out the back door to tidy up in our cargo van. Hunched over, wobbling on stilettos, she used one cloth to wash, stuffed the other in her panties, ran back inside, jumped on stage to sing a karaoke rendition of Lady Gaga, I Was Born This Way.
Work is why I’m fearless, the reason my then teenage son once declared “Mom, you’re the MOST” (Master Of Small Talk). Amusement, satisfaction and unusual strokes knock without invitation. Truth be told, the stand out situation of hospitality life is recognizing the moment adrenalin flips a switch at “go time”. Unfazed, daunted, hesitant or perturbed, go time is my time to shine.