I’m not much of a online shopper, but time restraints in early December led to ordering boots online. They were expensive, ordered directly from the manufacturer and arrived promptly. They might have been out of box for two minutes, tried them on, didn’t like the fit, registered a return online, printed a pre-paid return label, dropped them off at UPS a few days later. An effortless process, out of sight, out of mind, not out of pocket another cent.
A few days later my husband mentioned an article he read explaining what actually happens to online returns. Nowhere in internet retailer fine print does it say “returned goods will be incinerated or dumped in a landfill”. My heart sank, grappling with realization I’d unknowingly contributed to a shadowy behemoth environmental calamity.
Roughly 40% of online purchases are returned. In Canada alone, an estimated $46 billion in goods were returned in 2019. That’s a 95% increase in the last five years, a staggering spike resulting in drastic measures. Bottom line – major retailers can’t be bothered to inspect, re-package or return to inventory the mountain of customer returns. To do so would require scores of additional employees, bottom lines deem it cost effective to incinerate or dump most apparel returns in landfills.
Bracketing is common practice of savvy online shoppers – free returns mean buying a small, medium and large, keeping what fits and returning the other two guarantees a garment that fits. How many know returned garments are dumped in landfills?
Upscale retailer Burberry and retail brand H&M admit to incinerating merchandise in order to maintain brand perception. Perish the thought “wrong people” could diminish their brand if clothing was donated to charity. Not only is the practice disturbing, environmental impacts are staggering.
Had I known my ill fitting boots were destined for the dump, chances are I’d have donated them to charity or consigned them to a second hand store.
Well, well. We live and learn. I’d not heard of this practice either, but it ties in with stores dumping food rather than donating simply for being the wrong shape colour.
We buy a few things online for the business, but I’ve never ”shopped” online, even for books or music, and never for clothes. I am a terrible shopper in this respect.
Something to think about.
Here in Canada government regulations make it difficult for grocery stores/restaurants/caterers to donate food. By law no food can be donated if it has left the primary licenced premise. For example – a corporate client orders breakfast for 1,000 people, only 650 show up. We have 350 perfectly good meals ear-marked for the dumpster. Client doesn’t want it, they don’t care, corporations have money to burn. Now what? Toss it out? The law says we have to compost it, common sense says hell no! I call Union Gospel Mission. they trust my judgement and company I work for. No problem, right? Well big problem if a health inspector started nosing around. It’s crazy! Yikes.
Those laws are also implemented to protect corporate profits.
What is the ‘restocking’ fee for, then, I sit and wonder?
Precisely! It’s absurd!
I used to work at a now out of business big box store, and I, too, have stories about items that were returned.
Broken electronics got returned for credit. Clothing (depending on the type and/or condition of the item) were spray-painted or cut in such a way that they become unwearable.
***These were direct to store returned items NOT mailorder.*** Food items were tossed in the dumpster as well.
So much waste
I suppose restocking fees pay or landfill fees. sigh.
Mostly costs of return shipping.
Oh, this is so disappointing. I recently watched an episode of Hassan Minaj’s Patriot Act. It was on fast fashion. And I was apalled by the amount of waste generated by the industry. There certainly is a better way to do things.
Who would have thought? This is disturbing. Although I do frequently order online (not many stores to choose from where I live), I rarely return anything even if it doesn’t meet my expectations. Usually because I bought the item at a reduced price and it just didn’t seem worth the time and effort (and the return shipping costs) to send it back.
I think it’s good you shared this. I know for me it will certainly play a role in any future return decisions.
It’s beyond disturbing! The level of callous indifference is disgusting. Blew my mind!
We exist under the dictatorship of predatory capitalism: absolutely everything under PC is about profit and loss, about money. As the caption says under a cartoon, “What you environmentalists have to understand is, the destruction of the planet may be necessary to maintain a healthy economy.”
Wow! That caption is right-on! Scary.
I’m sadly speechless. 😢🥵
Reposted / stunning. Terrifying even.