For over 30 years the food and beverage industry has paid my bills. Years spent operating my own catering company, running back stage and suites at the stadium/arena, F&B management at a major hotel. The last 5 years, making parties fabulous for a major catering company. No two days alike, no two parties the same – I thrive on little more than “thank you” for a job well done.
Top dollar for exemplary service, attention to detail, problem solving and my undivided attention. So much more than food – we take success seriously. Bat shit expectations, unrealistic timelines, “little Miss know it all” executive assistants , hysterical brides, in your face hot heads – all walk away with smiles on their faces, skillfully dealt the appropriate measure of expertise and common sense. Hospitality has taught me to more about Psychology than years of schooling ever could.
Much as I enjoy what I do, at times I shake my head in astonishment. Next time you’re at a party, think about a day in my life.
Take a look around – every table, chair, tablecloth, fork, candle, bar, morsel of food – came from someplace else. We began hours ago, loading trucks with heavy equipment. unloading and hauling it into place. We didn’t have time to whine over the blocked loading bay nobody bothered to tell us about – we had a party to pull off. Never letting on how monumentally behind schedule we were, finding a painfully arduous and slow load in – all with a smile on our face. Why should it be any of your concern the rented china, glassware and cutlery languished on the wrong floor of this one elevator building because the event rental people messed up. We’ll deal with them later, we have a party in an hour – get to work.
Tables set for 250 people, bar open, buffet ready to go, a free drink ticket each plus a bottle of red and white wine on every table – enjoy yourselves, the food is lovely – what a great way to end your conference. For the 40 Vegetarian and Vegan guests – don’t worry, we’ve prepared lovely meal options for your dining pleasure – please identify yourselves at the buffet and one of my staff will plate your dinner. Hold on a moment, I’m confused. You stipulated your lifestyle choice, we went out of our way to make sure you had a spectacular dining experience, but you were hedging your bet? The chicken and salmon look pretty good so you switch teams and load your plates with proteins meant for your associates? Didn’t cross your mind this might create a problem? Quick calculation as I eyeball the buffet line – only 10 “special meals” taken, 30 inconsiderate guests now scarfing down dinner meant for someone else – we made plenty of food but 30 lifestyle imposters has taken a toll. I wonder if you even noticed the tables still at the buffet line – did it cross your mind they might not be thrilled to eat your Vegan meal?
No I can’t “slip” you another bottle of wine – your host paid for 2 bottles per table and your free meal. This is the third time you’ve asked me, please stop embarrassing yourself. Time to go home now – the bar is closed, no I won’t make an exception. 25 tables to roll out, 250 chairs to stack, a one ton truck to fill, drive back to our headquarters, unload a one ton truck, write a report, and finally limp home.
I need my head examined – like childbirth, if able to remember the pain I’d never do it again. Miraculously, my mind resets, I wake up ready to take on the next party – a spring in my step and smile on my face.